Return Policy
At Purbeli Grocery Mart Ltd, we aim to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our return policy below.
- Returns Eligibility
- We accept returns on unused and unopened products within 14 days from the date of delivery.
- The product must be in its original packaging with all tags and seals intact.
- Certain items, such as perishable goods or personal care products, may be non-returnable for health and safety reasons. Please check the product details before purchasing.
- How to Return an Item
- To initiate a return, please contact our customer support team at purbelimart12@gmail.com within 14 days of receiving your order.
- You will need to provide your order number, the item(s) you wish to return, and the reason for the return.
- We will provide you with the necessary instructions and, if applicable, a return label.
- Refund Process
- Once we receive the returned item, we will inspect it to ensure it meets our return conditions.
- If the return is approved, we will process a refund to your original payment method within 7-10 business days.
- Please note that delivery charges are non-refundable unless the item is defective or incorrect.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at purbelimart12@gmail.com We will arrange for a replacement or refund, depending on your preference.
- We may request photos of the damaged product to help resolve the issue swiftly.
- Return Shipping
- The cost of return shipping is the responsibility of the customer unless the return is due to a fault on our part (e.g., damaged or incorrect items).
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
- Exchange Policy
- We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.